Frequently Asked QuestionsQ. Why does your work stand out from others who do what you do?
A. Family owned Company - Service is # 1 - WE do not charge for Service Calls and Lifetime Warranty on Equipment and Service
Q. What do you like most about your job?
A. Meeting People - and giving peace of mind
Q. What questions do customers most commonly ask you? What's your answer?
A. Compare yourself to ADT??
Q. What do you wish customers knew about you or your profession?
A. There is only a 35% pass rate on the IL Alarm test that is given out twice a year.
So if 100 people take the Test - only 35 statistically will receive a License to operate in IL
Q. How did you decide to get in your line of work?
A. Long term relationship with customers. Most Customers stay 7-10 years
It's been less than 24 hours since the installation and set up. I will need a week to make a valid decision about the alarm set up. What I can say, the installer was very polite, efficient and professional. He took his time with the tutorial about the system and its use by asking questions as to what we need and desired. He or an associate will be back next to add something to the alarm system. I am expecting that we will be very pleased with decision we made to contract with Alarm Illinois.
The best customer service ever.
Alarm illinois is amazing
Thank you so much for the new alarm system and service. David and his whole Alarm Illinois crew really went above and beyond, great customer service and expertise! We love feeling safe with our new home security system !
Great Service . Nice System .
I wish all companies were as great as Illinois alarm, from the staff who answer the phones to josh, jack and especially David I have never been so happy with a company. They take care of your issues in a timely manner again I recommend Illinois alarm to everyone
Amazing installation. Couldn’t have asked for more!
Incredibly professional. Robert and Josh did a fantastic job installing my alarm system and light controls. Extremely knowledgeable, courteous, and quick. Really appreciate their work ethic and passion for the product.
Service & Support
I have hundreds of locations being handled by David and his crew. Fast, professional, understanding, reliable ... this is the group to do business with!
Met with Dave he explained everything he had to offer. We worked out a package that fit our needs. Jim our technician was great took care of the installation and answered all our questions. Dave and Jim thank you both for looking out for our family.
Very professional installation
We moved to a new house and we were very happy that Dan will cover our area. All our neighbors have ADT, but we liked your service at our old home for over 6 years. Thank you Dan!
Couldnt ask for better service
I have alarm Illinois for both my home and business. Great service. Derrick answered all my questions and very efficient
Dan was great. Thanks!
Excellent professional Installation
Our Alarm technician, Sam, was very professional. He was very informative, patient with my questions and most of all, did a clean job on my new home. I am very impressed with the conviences and immediate visibility with the App. I consider myself a very happy customer and Thank you Sam for doing such great work!!
So far so great...
I met them at a home show. Their prices seemed too good to be true, but they installed the free equipment and the contract showed the price they promised. I called with questions, and they were very patient. I love the app on my phone and the doorbell camera!
Excellent Service, Great Communication, Great "Product"
Consumer Custom Alarm is a great firm. Their service technicians are excellent and dedicated to servicing the customer. The office staff is easy to work with and they listen to the customer. Alarm.com provides excellent seamless connectivity between the 2GIG panel and the central monitoring station. The central monitoring station is there when needed. Their response time is minimal; they seem to be on top of the situations that may occur.
Dan was awesome! Very polite, professional, and easy to talk to! Very satisfy with the work and love the alarm! I will definitely recommend this to others!
High Quality Service
I was extremely pleased with the service, the company and the alarm system. By far exceeded my expectations!
Superior, Professional and Friendly Services
I was very pleased with Dan's presentation. His explanation of services provided by Alarm Illinois and the operation of the equipment was so clear that I had very few questions before, during and after installation. I feel much safer in my home. I would definitely recommend Alarm Illinois to others.
The whole team was very professional and helpful. They came in and guided us along the way. They responded immediately with any questions or concerns we had. Made us feel very safe and knowing they are there at all hours is a comfort. Not dealing with a big corporation. I would highly recommend to everyone!!!
Great installer, great teacher of the system
I would definitely recommend this service to others. Couldn’t ask for better service or more respect for our home and us “older people”. Anyone can operate this system. Simple to use.
Our experience with Alarm Illinois was very positive and pleasant. David, our salesman was very well informed and presented his self, his product and service very professionally. Jack , our installer was friendly, efficient and treated our home as he would have treated his own. Both of these people did a thorough job of explaining and instructing us on the system installed. Everything works great we are very pleased and would highly recommend this company. We also have a second home equipped with an alarm system. This one is far superior!
Lisa, David and their team provided us with wonderful customer service and an excellent product. They exceeded our expectations.
Great Service, Best Price, and Best Equipment.
Eric was my installer. David was my sales person. Both are very knowledgeable and explained all my options in great detail. The complete process was easy and was ext satisfied in the end. Thank you for making it a great experience for me. Would highly recommend.
They are a good people, good services . They are the best
I love my new alarm
On time and professional
High Quality system, very friendly staff and Customer Service is First
David came and gave a demo with the system . He explained everything thoroughly and how much everything will cost . No hidden fees or charges . They will tell you upront the exact price after tax .
Professional and friendly.
I highly recommend this company. The technician was timely and friendly. He installed the alarm and ensured that I understood how to operate all aspects of it properly. He was very professional, yet personable.
Alarm Illinois is Amazing!
I am so happy with my alarm and camera installation. The owners are kind and intelligent, and so are the techs. Professional from start to finish. I highly recommend this company to my friends and family.
Dan installed our alarm system. He was very patient and explained everything and let us try the system so we would not be nervous using it. He explained to all 3 of us together and separately. We so appreciate the great service we received from Alarm Illinois. Thank you so much.
Excellent all around
Beginning with the sales process, executing the purchase and the installation and follow-up afterwards/customer service everything was great. Thank you!
Very Professional and Great Service!
The Installer Eric came to my house and installed the system in a very professional manner. The system I was replacing was from "Simplisafe". Alarm Illinois equipment is far superior. I did not expect the capabilities of the new system to be too much different from my current system. The equipment capabilities from Alarm Illinois is far superior to the current system I had installed. As a real estate agent I'm familiar with a variety of service providers. The system from Alarm Illinois I would recommend over Comcast or ADT two of the bigger names in the business. After the system was installed I called with a question and they were very responsive. The system is intuitive and very easy to operate even in the dark. My previous system you needed a flash light!!
HIGHLY recommend based on solid 4+ years experience
Been doing business with Alarm Illinois for about 4+ years. They have installed/monitored alarms at my residence and at 6 different rental properties throughout the years. Our Tenant loves the user friendly system and praises tech's professionalism on occasions when adding/upgrading alarm. Techs are very knowledgeable about programming equipment and willing to give on hand tutorial and suggestions on how to best use the alarm based on individual circumstances. I thoroughly use almost every aspect of alarm features (z-wave, thermostat, camera, limited access, multi-property management on website, etc.) and never had a problem with malfunctioning equipment. Techs are also accommodating to work around your schedule for appointments. Monthly monitoring prices are very reasonable considering the high quality customer services, equipment, and monitoring they provide. Whenever the need arises for obtaining an alarm system, the first thought is to automatically call Alarm Illinois. I have also seen this company grow and develop over the years so obviously they are making positive strive in the industry. I hope they continue providing high level customer service and quality installation and equipment that separates them from other alarm companies.
From our first meeting with Robb our sales associate to Robert our installer this experience has been one of the best informed and trustworthy. The transformation from old technology to new was very easy and rewarding at the same time. Thank you for making our home safer and our life's more at ease and peaceful.
They were very helpful and professional. The system is perfect for our office and team members!
I love the product they are using. I love their technicians and the knowledge they have. On time. Seem like they really put the customers first.
Great service, extremely helpful!
Smooth installation and easy product to work with
Everything went well, the install was smooth and the website & app are easy to use
Great system. App is great.
Absolutely the best service I have ever received
Highly professional most pleasurable experience the system is absolutely great thank you guys
High quality service and true professionals
From sales procesd to the install they are true professionals that care about the safety of your property and well being. No pressure and no upselling just design to secure your family. I highly recommend this team.
Timely, professional and thorough
We just had our system installed with Alarm Illinois. We had a great experience with David (sales) and Dan (install). Their pricing was very competitive with other companies and they offered a great value relative to some of the big-name providers. Dan did a great job at our install - he was on-time and thoroughly understood what we wanted done before he set everything up. Would easily recommend them.
Quick turn around easy to work with and no pressure!
Alarm companies generally try and pressure you into a quick sale and complicated contracts. I spoke to Lisa who was able to get together service tailored to my specific needs easily and quickly without any fuss. I have only had service for exactly one day at this point but so far it has been great and they have been very responsive.
Alarm and Cameras
Overall I am happy with the overall result. There was a miscommunication on what cameras was being install, which cause several hours of daily on the install while the correct cameras were picked up. The installers were polite and did not have any problems answering my numerous questions. I did have 2 cameras that don't function as well as the others at night, so I called and they are being replaced
Great Service and Product All The Way Around
After seeing the product and speaking with Al the representative, I was very interested and signed up. The installation was seamless and very professional. Very satisfied with end result. I recommend them to anyone looking for a great wireless alarm system.
Great job of installation and explanation of services. System has worked well for us lost app for my phone and need to get that back as it makes it easier.
Excellent service and a good value
I have been recommending this service to local businesses. The owner did the install and he was very personable and accommodating. The service has more bells and whistles and cost less then my old provider.
Great company. Very responsive to customers needs and inquiries! I had an alarm concern and was contacted immediately.
Alarm Illinois has always been right there when I e needed them...kind, caring and courteous...wouldn't use any one else...
I love my alarm and all the options and things I can control from my phone app !
Best Alarm Company Ever!
I have been with Alarm Company for more than a year! Personally. The alarm system and the panel itself is very up to date and looks very contemporary unlike ADT's alarm panel. I They are also very good at getting the job done quick and always responds back in a timely manner when I have questions. I have referred this company to my dad's company which will be great for them in regards to long term investment. They will not only be taking care of the alarm system, but also installing Cameras. I will continue to refer this company to any friends, or businesses I have connections with. Very Very pleased with David and Lisa. :)
VERY PROFESSIONAL , BUT TREAT YOU LIKE FAMILY
I would recommend this crew to anyone and I have. They are there for you when you need them, not when they can fit you in. Plus , a real person answers the phone not multiple recordings and wasted time. I had ADT for 21 years and they suck , they would not even do any upgrades to my system after all the years I paid them more money per month than I do this company. Also, this system is 10 times better. Tom Catalano Sr. Tommy's Guitars & Trading Post
very positive review
nothing to complain about , period .
I absolutely recommend service from Alarm Illinois!!!!
The Team at Alarm Illinois handled our alarm company switch out without a hiccup. They assured us things would go smoothly and we rolled along with them. From sales to support & installation - they are a class act.
I am very pleased with the prompt service I received. My alarm is working perfect. Thanks Dianne
Customer Servuce is Great and so is the equipment.
The 2-GIG alarm system is like the iPhone of alarms. So much better than the LYNX it replaced. It is so easy to use and does so many things. The free smartphone app lets me be sure everything is safe and sound at home and even turn it on when I forget to be fore leaving home. Back in April it let us know when there was a tornado warning for my area Customer service has not been an issue because everything just works the way it should. I'll never go back to ADT. .
Excellent service and top of line products
David provided excellent feedback on our needs, and recommended a system that is easy to use, flexible for our needs, and fairly priced. He took the time to answer all our questions and to make sure we were satisfied with our install. We really like the add on possibilities and the website ease for programming changes.
Very satisfied with service to date. It is easy to use and very reliable.
Satisfied and more secure customer!
After having somewhat of an emergency situation happen at my home I began to research alarm companies and found very disappointing results. Most of the companies that I found offered small promises and services for an alarming rate, not to mention half of the time I called to inquire further I got an automated system or a person from a different state. I found alarm.com and immediately called, all of my questions were answered and I was given a rough estimate as to how much cameras would cost because my home is visible through Google earth. Due to the emergency that had occurred at my home Lisa was very understanding and David the owner himself came to my home the very next day and explained how the service and equipment worked entirely. Having some knowledge and past experience with security systems myself I could tell how knowledgeable was and that he truly does offer the most current equipment and technology available, I was also very impressed with David's professionalism. After deciding to get a motion sensor, cameras, and a few window contacts an installer came to my house over the next few days and again my expectations were met by 100%. Over 1 month later I can say that I am very pleased with service and my decision to go with Alarmillinois.com. The security cameras are easy to use and I can view my cameras from my phone or on my television anytime. I feel much more secure as a result of the system being installed. The service also didn't stop after the installation as with most company it does, I needed to call the installer a few times and I was able to reach him on the first attempt every time and get my questions answered. Thank you David, it's no exaggeration to say that Alarmillinois.com is one of the best alarm companies in the business.
Good alarm company
Good rates, knowledgeable people, great deals, they can help promptly if there is a billing or other problem.
While visiting my daughter recently, she was showing me her new alarm system, I absolutely loved the options she had, I had her call for me & set up an appointment. The next day I had David out who went over every feature, function, price etc. Needless to say, I had the alarm system installed, th installer was very professional, prompt (he called to also say he was on his way prior to arriving) efficient & picked up after himself! He took the time to explain how every thing worked, helped us set up our codes etc, We are extremely satisfied with the system! We don't have as much stress now when we leave the house! we get notified each time the door is opening!
Great Customer Service
This is a great company to do business with. This was my first experience with an alarm service and I was not let down. Thank you for your prompt and courteous service!
Everything was Timely and Professional
I just had my 2nd business alarm system installed with Dave and everything has always been timely and professional. They are prompt and clean up after themselves. They do a good job training and setting up Apps so I can check my cameras on my phone.
I have so far had a great experience with the company, installers, sales rep. Even the person on other end of system when we set it off on accident (oops).
I love the alarm system even though ive set it off by accident a few times u have great people working for u Brian R. Long
Great system with great price
We met with the owner and I was most impressed with his honesty in going over our options. He told us what he recommended and didn't try to sell us to buying a bunch of extra things we didn't need. We had a same day install and the system is extremely user friendly. There are a variety of options that will most certainly meet each individual's needs. I would say if you're in the market for an alarm system give them a try! Highly recommended.
Everything was great.
My total experience, from the salesman to the installer was wonderful. The salesman told me straight up what was included, and what was not. There would be no surprises when the installer came out with "extras", that I could buy if I wanted to be "totally" safe. Even though the installation took a while, he was conscientious of my time and attention. I would recommend this company to anyone. Job well done!
We are very happy and feel secure.
Very satisfied customer
Dan installed my alarm was very professional, honest and courteous. He explained in detail how to use the new system to both myself and my 89 year old mother. I love the feature where you can activate the alarm w/my remote. Even after the installation I called him w/questions and he responded expeditiously. I still had a contract with another alarm company and they paid out that contract. I am very pleased with Alarm America and will definitely recommend it. Thus far no problem -- just good service and a satisfied customer..
Great value for the money.
Service excellent. installer was very professional and helpful.
Good reputable business!!
These guys do a great job!! I have already recommended them to two other people. Very happy with the service and quality of work. They do what they promise.
awesome service and best alarm
We love this alarm so so cool. Love how we can set and turn off from phone. Love the customer service too. We've had about every other brand of alarm company over the years. But this one is so so superior.
Great Group of Folks
Have been very responsive and willing to help. Could tell they wanted our business and have not ever let us down!
Perfect system, great customer service, and an amazing value. They did such a great job on my house I hired them to come and wire my office building as well. I highly recommend.
I've been a customer for a little over a year and I can't tell you enough how wonderful these people have been to work with. They came in to my existing business to try and upgrade my alarm and CCTV system. They were open and honest about what equipment I should keep and what I should replace. Instead of making a sale on new products, they had the customer's bottom line in mind!?! Who does that these days... Only good and honest people that's who! The install technicians were knowledgable, punctual, and efficient. They also take care of my alarm monotoring and they've even called when sensors have gone out without me even knowing it. It's a good feeling when you have good people on your team, and these are GREAT people to have! I have referred them to 2 separate friends for their businesses and both have had similar experiences! I apologize for this winded review, but it gives me a warm feeling to write a pleasant review instead of a review filled with complaints.... I would recommend this company, their staff, and the equipment they use to anyone! Hence... GREAT company and GREAT service.
Top Service Ever!
I have had two other very large companies previous to Alarm Illinois. Neither gave me the availability, help or service that I have received consistently from Alarm Illinois. When I had it installed, the technician patiently showed me everything I needed to know, he answered my many questions too. I have been with them for a year and a half now. The ease of the panel compared to the others is a real improvement. I had a contact window in the garage freeze up last winter and the service consultant came out immediately, replaced a battery and there was no cost. The panel has warned me of threatening weather also. I am grateful to be with this company. I will always highly recommend it.
Best kept secret
Love the service! From the functionality to the customer service that is provided. I love that even my kids can easily use the touchpad. I can also set the alarm even after I've forgotten to do it before leaving the house. There are great features, which tells you the forecast, severe weather alerts and even if I aaccidently left a door or window open. I highly recommend this service to anyone who is looking for a quality program with exceptional service.
We had an existing alarm system with most of the first floor and basement windows and doors hardwired to the alarm system and the second floor windows connected wirelessly. The system connected to a central alarm service using our land-line telephone service. Alarm Illinois installed new hardware and equipment that interfaced with our existing hardwired and wireless sensors. The new control unit and ancilary hardware along with an additional keypad and button key-ring-remotes now make using the alarm system easy and convenient. Additional smoke detectors and carbon-monoxide detectors were installed. The new equipment communicates with the central alarm service using cellular type technology. Alarm Illinois did an excellent job installing the equipment, programing the hardware and setting up the central alarm service. They were accomodating and responsive to our requests and concerns. Their approach was pleasantly flexible. They were careful and did the entire job wihout requiring any decorating touch-up. The installers carefully tested and checked-out the operation of the system before considering the installation finished. The equipment has worked without any problems since it was installed. We needed a new battery in one of the smoke detectors and Alarm Illinois sent it to us (along with a few spares) within a day or so. Access to the system over the Internet and on our iPhones has proven to be very convenient. We now have increased functionality and better security and safety. And, we are saving money monthly. Thanks Alarm Illinois.
We have only had our system for a couple months but so far I am very happy with it. I particularly like the app on my smart phone so I can check to see if I activated the alarm and if not then I can do it remotely.
Great company to do business with.
After speaking with numerous different companies, we decided to go with Dave and Alarm Illinois. More than reasonable monthly fee..professional installation and continued support if needed after. Installer took his time but made sure all our needs were met. Dave made a follow up visit to make sure we were happy with product and service. Cameras and alarm system are all top of the line. Would highly recommend to any size business..big or small.
From the beginning til now, I have nothing bad to say...from day one everyone has been polite, courteous and caring...installation was a breeze...
This is the best alarm system we have ever had! The sensors work well; help is readily available in a polite, professional manner. I like the fact that I can talk to the people thru the monitoring control panel. The remotes work well and are easy to use. I like the fact that I can program my lights and front door lock. I also like the fact that the lights can go on and off in a range of times, not always at the same exact time. We have not had one false alarm! So glad we chose this company! It is well worth the monthly fee; we have a lot more peace of mind.
There were a few glitches with the camera being disconnect so I couldn't live stream. Other than that everything works exactly as promised.
Great Equipment and Service
Salesman took time to understand our needs. we've had two other alarm companies and this is the best.. The install tech was on time, polite and did a very nice job. Th 2GIG panel is easy to use and we love the phoneapp. If we forget to arm the alarm we can set it whne we remember. The weather warning feature has been very useful this summer with all the crazy weather.. We were alaways worried with the old system that we'd screw up and have a false alarm. But this is supper easy to use.
Salesman was well versed and informative. The installer was great, spending the necessary time and effort to do the installation and explaining the equipment. I had followup questions a few days later and he was quick to return my calls and had the answers. My only issue is this is the only correspondence I have received since the install. A followup call periodically would be good, just in case I had any questions or concerns.
Very reliable service .would recommend to others.
there are many and there are few
Many companies out there advertise you to death, and there are others that are so much better positioned to serve your needs. Customer service and equipment choice are my two selection criteria. Are they willing to work with you to address your requirements. Bottom line I found all that with Alarm Illinois. Say no more!
This is been an excellent experience and I would prefer this company to any friend or family member
Installation and sales
both the installer and sales person was great. So far love the service.
David was great and explained everything, Josh who put in our system, was polite , clean and very thorough in explaining how to use all of our devices from our Smart Phone, We have a dedicated account manager that called us to ask how are overall experience was - and that she was the person and gave us her cell phone #for all needs in the future for our alarm. Very very happy - Love this Alarm and my cameras that I control with my Iphone
Was and have been very happy with everything. Excellent customer service and the installing tech was very nice and professional.
David is all bout you, helping you and your security needs!
All companies are within a few dollars for home monitoring. If you want personal care, service and quality see David! He goes above and beyond making sure that you get the type of system that serves your needs. No sales pitch and no pressure what so ever. Gus
Technician was punctual which is a plus for me. He was efficient and expeditious with the installation. When he left i felt I was able to perform basic operations of the system due to his thorough explanation. There were two other company associates who came during the install time to make sure everything was done properly. This made me feel quite secure regarding the process. Overall experience was pleasant but I thought the tech could have been more professional in his interaction with me.
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- Contractors License # 124001863